Use a cell phone? you may catch a ban for multi-account

  • To whom it may concern,

    I have been accused in the past of being a multi account. Once I explained what had happened different that week (internet outage, so I tethered my phone to my laptop for internet service) compared to what I usually do (laptop and home wireless network or connection through work LAN), it was explained to me that my cell phone company puts people in groups vs a static IP connections, and that is what caused me to be flagged as a multi-account. At that time I was in an event competing for diamonds. Because I was banned, I was still disqualified from winning, even though the ban was lifted.

    I’m obviously not guilty of being a multi-account or I wouldn’t have been unlocked so quickly. Unfortunately it wasn’t good enough because I was still banned during the event. I explained to to powers that be at that point something needed to be done about the situation. Nothing was done!

    Fast forward to 11/6/2018, Toxic alliance on foxtrot finishes off the event the night before, then 3 members are once again accused of being multi-accounts. Two of which hooked up to a public wifi connection at a farmers market. One brother who usually runs the stand, took a family member to a doctor appointment, so his brother stepped in cover his stand so he hooked up to the public wifi connection. The third lives in Portugal who also plays off of a phone.

    Seeing that I know just enough about computers and networking to make myself a menace to society, I would like either a support member, or a fellow player with a background in networking a question.

    Is there a way we can self register our mobile devices to our accounts with the MAC number so that the accusations about multi accounts can be put to rest?

    The idea of being treated guilty til proven innocent bothers me. Not to mention you are disqualifying whole alliance for a charge that may very well be false.

    If anyone else has been accused then proven innocent based on playing from a cell phone please let me know. I’m very curious to see how widespread this problem is.

    Thank you


    Malice \ keithinnc

  • Totally agree, I play on other fronts / servers as I had mentioned in my post, always with the same devices, if in fact there were multi-accounts I would have also been blocked on those same fronts, and I find it very strange and doubtful to have a system doubt or receive a complaint and automatically prosecute, judge and convict a player without any evidence of such infringement! they can see my registration on other servers and easily confirm what I am saying, this is absurd. I would never play with another account on the same front, if it is true of what they accuse me, show me the proof! It is a tremendous lack of respect what they are doing.

  • Hello:

    I'm sorry, but as you may know, we can't discuss any support cases and resolutions in public for the protection of our users and their data. No personal data should be out in the public (even stating what device do you use could be regarded as... well, dangerous to give out in the internet in this days).

    We can't also disclose any information of our procedures and support's choices in the matter. If you have any issue of this nature, please contact your support team. If you have further questions or inquiries that you feel aren't answered by our support team, you may also contact our QA department at 

    I will proceed to close this subject in the forums.

    This is primarily for your safety, as you may give out your personal data to the public while discussing this matters in public.