Posts by CloverGamble

    Commander,


    As you know, our latest update brought some unwanted issues in game, which caused a lot of irregular actions to take place, generating irregular resources and advantage for some players.

    Our team (developers, Product management, CM, support, and Volunteers) is working very hard to get all these issues solved and everything back as it should. We want to be honest and keep you 100% informed on what is happening and what will be happening soon regarding these issues.


    So, please keep a close eye to this post that we will keep updated with the current most important information regarding all the issues.


    What are we doing to fix these issues?


    Solved Issues

    box-open


    1.- Weapons cleanup: 

    The first step that we took was to remove all irregular weapons created, as well as revert any resource from the account that were gotten from these weapons creations being cancelled.


    Status: Done



    2.- Kerosene and Diesel inverted:

    One of the issues happening after the update was the fact that the amounts of Kerosene and Diesel were inverted for some players, this has been fixed by our dev teams.


    Status: DONE



    Issues in progress

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    3.- Account manually cleaning (Currently underway in some servers): 

    The second step was to create a list of ALL irregular accounts and check them one by one, this will allow us to avoid irregular resources to be “hidden” by extra actions taken (like producing spy units, buildings and trade actions using the irregular gained money) and making sure all these are reverted to normal.


    Status: In progress


    4.- Diamonds refunds: 

    We are taking every report made via ticket and refunding any lost diamonds from the server maintenances and small rollbacks done. If this is your case, please report it via ticket and apologize any delay in the ticket handling, our support team is currently working to get all other issues fixed and ticket reply time might be slower than usual.


    We will make sure to make any needed refund on all accounts ASAP.


    Status: In progress (Depending on support requests)



    5.- Account values:

    To avoid a further abuse of the issue, we did a reset of the account value in all accounts after the last maintenance was lifted. This means that for some time you probably had no account value. This is fixed, however, if your account has been cleaned up by support for irregular actions in the following days, your account value will be suffering a reset again, don’t worry, it will be back to normal soon.


    Status: In progress (depending on support)


    6.- Support waiting time: 

    Since we are still working on checking EVERY irregular account and making sure all players are back to where they belong, our support ticket reply time will be longer than usual this next week. Please avoid sending more than ONE ticket about the same issue, we can assure you we will handle all support requests as fast and as efficiently as possible. We are sorry for the delay and we thank you very much for your understanding and patience.


    Until we are back on track, every ticket not related to Diamond conversion will be replied with an automatic reply, if the issue is not solved by our server actions (abusive actions from irregular accounts, suspicious players, etc) please reopen the original ticket next week. We will make sure to reply all pending requests.


    Status: In progress (We hope to be back at normal SOON)



    Pending Issues

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    7.- Trade actions: 

    All trade offers that were not transferred before we started the maintenance have been included in the unit revoke, which caused that some player who paid for units didn’t received them or not the amount they bought.


    Our team is working on getting this fixed soon.


    Status: Pending



    8.- Missions cannot be finished/deleted

    Status: Pending


    9.- Playing on mobile does not work

    Status: Pending


    10.- "more" button in messages (for reports f.e.) is missing

    Status: Pending



    Thank you all for your feedback and understanding, we will continue to work to get all Issues solved and all accounts in their place ASAP.


    Feel free to report any issue you might find to our volunteers or support/CM team.

    370-US-WG.jpg

    Not Your Typical Event

    End Tuesday 23:59

    Starts Wednesday

    • Conversion factor: 6-10 (based on battle highscore)
    • Floating Diamond Conversion: random times, from 15 to 20!!!
    • Spy Units Cost -80%
    • Black Market
    • Oil Can be Acquired via Diamonds

    Starts Thursday

    • Ammo/Fuel/Gold/Travel Times -60%
    • Special Units via Diamonds
    • Vladimir 20 Diamonds
    • Bash increase 35/35/25/20/10/10 Block (3 – 6 hours)
    • Top Points
    • Scrap Dealer 1h/2h/3h - 100%/100%/100%
    • Best Weather
    • Partially Cloudy Weather Deploy Times are 5 – 15 Mins

    Friday 16:00 to 21:00 and Monday 16:00 to 21:00

    • Oil Refining 1:1

    370-US-DO.jpg

    Not Your Typical Event

    End Tuesday 23:59

    Starts Wednesday

    • Conversion factor: 6-10 (based on battle highscore)
    • Floating Diamond Conversion: random times, from 15 to 20!!!
    • Spy Units Cost -80%
    • Black Market
    • Oil Can be Acquired via Diamonds

    Starts Thursday

    • Ammo/Fuel/Gold/Travel Times -60%
    • Special Units via Diamonds
    • Vladimir 20 Diamonds
    • Bash increase 35/35/25/20/10/10 Block (3 – 6 hours)
    • Top Points
    • Scrap Dealer 1h/2h/3h - 100%/100%/100%
    • Best Weather
    • Partially Cloudy Weather Deploy Times are 5 – 15 Mins

    Friday 16:00 to 21:00 and Monday 16:00 to 21:00

    • Oil Refining 1:1

    WGUS3 / SOLO

    151263290_1767587056748792_7486909247112837386_n.jpg?_nc_cat=104&ccb=3&_nc_sid=0debeb&_nc_ohc=_VaVslscQfsAX-TOU6n&_nc_ht=scontent.fpbc2-4.fna&oh=d35476a03d6124a9894edca03422e68a&oe=60539D84

    Last chapter

    • Black Market
    • Oil conversion 1:1
    • Diamond x10 on money
    • Max. Building Time 24h
    • Ammos/Travel -70%
    • Attack range 25-400%
    • Conversion factor: 6 for all
    • Bash Increase 35/35/25/20/10/10 (6h)
    • Units fixcost -99%
    • Defense units cost -99%

    369-US-WG.jpg

    COLD WAR

    End Feb. 23rd @ 11:59pm

    Feb. 17th – Starts Wednesday

    • Conversion factor: 6-10 (based on battle highscore)
    • Diamond x16
    • HQ express
    • Research Times -80%
    • Geo & Taxes research in 12 Min.
    • +50% bonus on Money and Oil Prod. in HQ

    Feb. 18th – Starts Thursday

    • Top points
    • Bash 20/20/20/20/35/35 block
    • Ammo/Fuel -70%
    • Travel Times -60%

    369-US-DO.jpg

    COLD WAR

    End Feb. 23rd @ 11:59pm

    Feb. 17th – Starts Wednesday

    • Conversion factor: 6-10 (based on battle highscore)
    • Diamond x16
    • HQ express
    • Research Times -80%
    • Geo & Taxes research in 12 Min.
    • +50% bonus on Money and Oil Prod. in HQ

    Feb. 18th – Starts Thursday

    • Top points
    • Bash 20/20/20/20/35/35 block
    • Ammo/Fuel -70%
    • Travel Times -60%

    Feb 21st 12:00 until Sun Feb 21st 18:00 (Sunday)

    • Oil conversion 1:1




    Commander,


    We are inviting you to take part of our Friendship challenge, participating is very simple:


    1.- Create the most original, funny and special PEACE treaty of all. You can include in it another player, alliance and even your favorite CM. Be very original, we will be rewarding originality and fun.

    2.- Publish your creation as a reply to THIS post (all entries will be hidden until the contest ends). You have until February 21st

    3.- Once the contest ends, the CMs will choose the best 3entries (this selection depends totally on the opinions of the CMs)

    4.- Once the 3 best are selected, YOU WILL CHOOSE THE WINNER by taking part of an open poll that will last for 3 days

    5.- The 3 winners will get a nice diamond reward to be added to any world of the server they won:


    1st place: 3000 Diamonds

    2nd place: 1500 Diamonds

    3rd place: 800 Diamonds


    6.- We will announce the winners ingame, forum and our facebook page


    As you can see, is very easy to take part on this contest... Don't miss the chance to get some diamonds! Of course we have some rules:


    Participation Rules:


    1.- Only ONE entry per player will be allowed (the first one)

    2.- Any use of offensive or inappropriate language will take you out of the contest

    3.- Winners will be decided by players by voting for their favorite top 3 contestant.

    4.- We reserve the right to cancel or change this contest at any time.

    5.- We reserve the right to change the winner list in case of irregularities

    6.- Rewards are Non transferible and can only be paid in a world from the game server the winner participated (DO ES, DO FR, DO DE)


    So... Show us what you've got, we are ready to read all your peace treaty and choose the best!


    Good luck!




    Commander,


    We are inviting you to take part of our Friendship challenge, participating is very simple:


    1.- Create the most original, funny and special PEACE treaty of all. You can include in it another player, alliance and even your favorite CM. Be very original, we will be rewarding originality and fun.

    2.- Publish your creation as a reply to THIS post (all entries will be hidden until the contest ends). You have until February 21st

    3.- Once the contest ends, the CMs will choose the best 3entries (this selection depends totally on the opinions of the CMs)

    4.- Once the 3 best are selected, YOU WILL CHOOSE THE WINNER by taking part of an open poll that will last for 3 days

    5.- The 3 winners will get a nice diamond reward to be added to any world of the server they won:


    1st place: 3000 Diamonds

    2nd place: 1500 Diamonds

    3rd place: 800 Diamonds


    6.- We will announce the winners ingame, forum and our facebook page


    As you can see, is very easy to take part on this contest... Don't miss the chance to get some diamonds! Of course we have some rules:


    Participation Rules:


    1.- Only ONE entry per player will be allowed (the first one)

    2.- Any use of offensive or inappropriate language will take you out of the contest

    3.- Winners will be decided by players by voting for their favorite top 3 contestant.

    4.- We reserve the right to cancel or change this contest at any time.

    5.- We reserve the right to change the winner list in case of irregularities

    6.- Rewards are Non transferible and can only be paid in a world from the game server the winner participated (DO ES, DO FR, DO DE)


    So... Show us what you've got, we are ready to read all your peace treaty and choose the best!


    Good luck!

    368-US-WG.jpg

    IT ENDS HERE

    Don't Let ANYBODY Win
    End Tuesday 23:59

    Feb. 10th – 16th

    • Conversion factor: 6 - 10 for all
    • Diamonds $/Raw x16
    • HQ Express
    • Black Market
    • Oil Prod. x10**

    Feb. 11th – 16th

    • Highest Count of Won Fights*
    • Top Points
    • Special Units via Diamonds
    • Vladimir for 20 Diamonds
    • Ammo/Fuel/Travel Times -60%

    Feb. 12th – 16th *[hex]*

    • Spy Units -80% Cost
    • Buildings -80% Cost
    • Oil refining 1:1 (Friday 3pm - 7pm)
    • 2b 32 30 25 20 42 6f 6e 75 73 20 54 6f 6b 65 6e 20 69 6e 20 44 69 6e 65 72

    Feb. 13th – 14th *[hex]*

    • 53 75 70 65 72 20 50 72 6f 6d 6f 20 69 6e 20 44 69 6e 65 72

    Feb. 15th – 16th

    • Gold Prod. x10
    • Oil refining 1:1 (Monday 3pm - 7pm)

    * Prize Value of "CYBER BUBBLES"; Each rewards will contain a hot Diamond Payoff + a daily Diamond bonus for 8, 15 or 30d.

    ** *Raw oil exchange ends at tuesday 17:59


    Disclaimer

    • Support reserves the right to exclude any player for any irregularity, without notice and without any right to dispute nor compensation;
    • Any sanction received during this challenge automatically disqualifies the participant from the server's challenge and the global one, as well as being sanctioned after it ended and before the final results are published;
    • In the event of an irregularity, support can revoke credited rewards!
    • Participation is free and not mandatory and only requires a game account. By participating you have agreed that your nickname is mentioned as a participant and/or a potential winner. Prizes are only in the game virtual currency: diamonds and in game resources (LP - loyalty points);
    • Players that go into Holiday mode during the challenge will be taken out of the competition
    • Listed winners are not entitled to additional gains or compensation than those listed. Prizes can only be rewarded in the one world where they were won;
    • Prizes cannot be exchanged nor transferred and participation and/or selection does not entitle to additional benefits nor compensation;
    • We reserve the right to terminate the contest before its end for good cause. Such a termination shall be deemed to have occurred in particular if, for technical, organizational or legal reasons, the proper performance of the contest cannot be guaranteed.
    • The specific rules and content for each challenge will be made public with the launch of the weekend event on the days mentioned above.
    • You are allowed to participate in as many game worlds as you play. However, each player may only be rewarded once. For example, if you came 3rd in game server A and came 1st in game server 2, support will reward you for the highest position. If you came 1st and also happened to be the 1st in your entire country, the country prize will be awarded to you in the game world where you came in 1st. Country/Game world prizes will not be added up. The highest of the 2 will be the one credited to you should your performance have justified it and allowed you to earn it. For any question and/or concern, send a ticket to your support team that will answer all your doubts.

    DOUS3 / HARDCORE

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    Chapter III

    • Black Market
    • Conversion factor: 6 for all
    • Diamond x10 on money
    • All research duration times -75%
    • Vladimir for 30 diamonds
    • Ammos/Travel -60%
    • Max. Building Time 24h

    From sunday noon:

    • Oil conversion 1:1
    • Attack range 25-400%

    Ends on monday 23:59